Booking and cancellations
Sessions can be booked through the Stone Fitness booking app. Please cancel or amend your booking through the app, or message us on WhatsApp, at least 24 hours before the session. Late cancellations and no-shows may result in the session being deducted from your pack or a late-cancellation charge being applied.

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21-Day Unlimited Experience
The 21-day period begins on the date of your first booked session and must be used within 21 consecutive days. The offer is available once per new client, is non-transferable and cannot be paused or exchanged for cash.

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Session packs
Session packs are for the named purchaser only and must be used before the expiry date shown at purchase. Unused sessions cannot normally be carried over, transferred or refunded. Other pay-as-you-go options are available when you click through to purchase.

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Memberships
Memberships are billed monthly and renew automatically until cancelled. To cancel or discuss changing your membership, message us on WhatsApp +442074420371or email info@stonelondon.com, giving at least 30 days notice.

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Freezing a membership
Membership freezes may be available for injury, illness or extended travel, subject to approval. Please contact us before your next billing date.

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Studio changes
Timetables, coaches and session availability may occasionally change. Where Stone cancels a booked session, the session will be returned to your account.

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Health and participation
Please tell your coach about any relevant injury, health condition or change in circumstances before training. Members remain responsible for ensuring they are able to participate safely.

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Need help?
Message us on WhatsApp at +442074420371 and the team will help with bookings, cancellations or membership questions.

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